The Hair & Beauty Rooms | Chislehurst
PLEASE NOTE: From 1st April 2025, our prices are increasing – please check our booking app for updated prices!
Cancellations
& Returns Policy
Appointments in December
December is an incredibly special time for our team and clients, and it’s also our busiest month of the year. To ensure we can continue to offer you and others exceptional service during this season, we’ve changed our existing cancellation and booking policy for December:
48-hour Cancellation Notice is required for appointments in December.
We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule.
• With 48 hours’ notice: Your deposit can be fully refunded or transferred to your new booking.
• Less than 48 hours’ notice: Unfortunately, we will need to charge the full cost of your booking.
This policy allows us to offer appointments to those waiting and ensures our team is protected from any lost business during this important month.
50% deposit required for all December bookings.
If you haven’t already placed a deposit for your December appointment, our team will be in touch prior to your visit to arrange it.
We understand that changes like this can feel inconvenient, but please know this decision was made thoughtfully and with the utmost respect for you, our valued clients, and our team. We deeply appreciate your understanding and support.
To cancel, or amend, a booking with us, please contact the salon direct on 020 8467 8999.
Salon Appointments
Gift Vouchers
Gift vouchers are non-refundable, non-transferable. Please read full gift vouchers terms here
Cancel Shop Orders
- Should you wish to cancel your order:
- You can notify us by email reception@thehairandbeautyrooms.co.uk before we have dispatched the goods to you; or
- Where goods have already been dispatched to you, by returning goods to us in accordance with clause 2 below.
- You can return goods you have ordered from us for any reason at any time in their original packaging, unopened and in good condition, within 30 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
- Upon receipt of the goods we will issue you a refund of the amount paid minus shipping (if paid) or an exchange.
- The rights to return the goods to us as indicated in clause 3 will not apply in the following circumstances: – in the event that the product has been used or tampered with.
- We advise that you inspect the goods before accepting them from the courier as any item that is signed for in good condition will not be refunded if later returned as damaged.
- If an item is intended for returned as faulty within 30 days of receipt then contact reception@thehairandbeautyrooms.co.uk who will arrange to have the items collected for repair or replacement. If an item is to be returned after this time period then the customer is responsible for any postage incurred (return to base warranty) to The Hair & Beauty Rooms. Proof of postage is not proof of receipt by The Hair & Beauty Rooms or their agents, and as such The Hair & Beauty Rooms will not be held liable for any loss of items returned. The Hair & Beauty Rooms strongly suggests when returning an item that suitable insurance is taken out to cover the item at an appropriate level i.e. Registered Postage) The provisions of this clause 4 do not affect your statutory rights.
- If you need to contact us, please email us on reception@thehairandbeautyrooms.co.uk or telephone 020 8467 8999.
Registered Address:
The Hair & Beauty Rooms, 105 High Street, Chislehurst BR7 5AG
Product Returns Policy
For products that arrived damaged, please contact us immediate and we will offer you a replacement straightaway, and upon return of the original item in it’s original packaging. We will not
Product Ingredients
Where possible we have added the ingredient list for products featured on our website. However, because ingredients are subject to change, we cannot guarantee that these lists are complete, up-to-date and/or error-free. For an accurate listing of ingredients in each product, please refer to your product packaging or visit the manufacturers website direct.
Award Winning Salon
